Store Policies

Accepted Methods of Payment. We accept Paypal, Visa, Mastercard, American Express and Discover. We also accept money orders.

Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 5-7 day delivery time.

Shipping Methods. Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers.

Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Manufacturers Defects. If a product appears to have a manufacture’s defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number (RAN). No packages will be accepted without a Return Authorization Number written clearly on the package.

Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. You have 30 days from the ship date to receive refunds. You must email the refund request to support@advisedshopper.com (with "RETURN" in the subject field), at which time the return authorization number (RAN) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RAN issued before returned.

If you received a different product than initially purchased, the item must be returned with the following:

·   All original contents (product, manuals, instructions, etc.).

·  Original packaging.

·  Original invoice or receipt.

All shipping and handling fees are non-refundable with an exception where Advised Shopper has made an error by shipping and incorrect item to the customer.  In this case, Member must contact Advised Shopper to obtain a return label or request a merchandise pick up. Once item is returned back to the warehouse a correct replacement unit will be shipped out or store credit issued for the full amount of the order if the correct unit is unavailable. Advised Shopper must be informed of the receipt of incorrect merchandise within a week of the delivery.

Unwanted Returns: Unwanted product returns will be subject to a 20% restocking fee and must have a Return Authorization number (RAN). Merchandise must be in the unused condition only.

Refused Delivery: Returns falling under this category will be treated as “Unwanted Returns”, consequently they will be subject to a 20% restocking fee.  The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways.

Defective Items:  A customer must return merchandise at their expense within 30 days from the date of delivery with prior Return Authorization number. If an exchange is not requested at the issuing time of the RAN and automatic store credit will be applied once merchandise is returned back to the warehouse.

If the return has been received to our warehouse after 30 days from the original day of the receipt of the merchandise, it will be sent to the Member at their expense.

All reimbursements are done in the form of a company credit which can be used towards new orders. Member may request a refund back to the credit card in which case a 5% credit card processing fee will be deducted from the total amount of the refund.  Refunds may take 3 to 5 business days to post back to the credit card.

Once a return is authorized by our return department you should:

1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

Important Notice:

In the case of a return without prior authorization from Advised Shopper: the item in question will either be shipped back to the customer at their expense, or at the customer’s request Advised Shopper may elect to accept the item back with a restocking fee of 50% of the total merchandise value.

Sales tax?

We collect sales tax on orders shipped to California only.